AIR STEP

1. Return Eligibility Window

You have a period of 30 days from the date of delivery to initiate a return request.

2. Item Condition Requirements

To maintain our quality standards, products must be:

• Unused, unwashed, and in their original, pristine condition.
• Complete with all original tags, accessories, and documentation.
• Preferably in the original packaging to ensure the highest level of protection during transit.

3. Shipping Method

For the security of your return, all items must be shipped via a postal service that provides tracking. This ensures both you and our Baltimore facility can verify the return status.

4. Return Shipping Costs

• Customer Preference (Change of mind, style selection, or sizing): The shipping costs for these returns are the responsibility of the customer. We do not provide pre-paid labels for elective returns. You may utilize the carrier of your choice (USPS, UPS, FedEx, etc.).
• Defective or Incorrect Orders: If an item is compromised during transit, defective, or if we made a fulfillment error, the return is completely free ($0.00). We will provide a pre-paid shipping label at no cost to you.

5. Processing Fees

• Restocking Fees: Top Shelf does not impose any restocking fees on returned merchandise.

How to Initiate Your Return

1. Authorization: Contact our support team at contact@try-topshelf.com with your order number. We will issue a return authorization and provide the specific return address.
2. Packaging: Securely pack your item, ensuring all original components are included.
3. Dispatch: Follow the instructions provided in our confirmation email to send the package back to our Maryland facility.

Refund Timeline & Process

• Inspection: Upon arrival, your return will undergo a quality inspection within 1 business day.
• Approval: Once approved, your refund will be authorized immediately.
• Credit: Funds will be issued back to your original payment method. Depending on your bank's processing speed, please allow up to 7 business days for the transaction to reflect on your statement.

Exchange Protocol

If you require a different size or a different model:

• Contact us for specific exchange coordination.
• No exchange fees are applied.
• While the customer covers the return shipping to us, Top Shelf will cover the shipping cost of the new replacement item sent to you.

Order Cancellations

We provide a 24-hour grace period for cancellations. Please reach out to contact@try-topshelf.com within this window to ensure we can stop processing your order before dispatch.