Payment policy

Effective Date: February 13, 2026

This document outlines the financial protocols and billing standards for Top Shelf. By completing a purchase on our platform, you acknowledge and agree to the payment policies described herein.

1. AUTHORIZED PAYMENT METHODS

To provide a secure and efficient checkout experience, we utilize Stripe as our primary payment infrastructure. We currently accept the following methods:

  • Credit & Debit Cards: Visa, MasterCard, American Express, Discover, JCB, and Diners Club.

  • Mobile Wallets: Apple Pay and Google Pay.

  • Integrated Gateway Options: Any additional secure payment methods authorized via Stripe for the United States market.

  • Currency: All transactions are conducted exclusively in United States Dollars (USD).

2. TRANSACTION STANDARDS

  • Instant Authorization: Full payment is required and authorized at the moment an order is placed.

  • Order Validation: Orders are only cleared for fulfillment and dispatch once the transaction has been successfully verified and cleared by your financial institution.

  • Transaction Failure: If a payment is declined via the Stripe gateway, the order will be suspended or cancelled until a valid payment method is successfully processed.

3. PRICING ARCHITECTURE

  • USD Listings: All prices on the Site are listed in USD. We reserve the right to adjust our pricing at any time without prior notification.

4. ADVANCED DATA SECURITY

Top Shelf prioritizes your financial integrity. We employ the following measures:

  • Encryption Protocols: We utilize SSL (Secure Sockets Layer) encryption in partnership with Stripe, a global leader in payment processing.

  • Regulatory Compliance: Our systems adhere to rigorous PCI-DSS standards.

  • Information Privacy: We do not store or host full credit card numbers or sensitive financial details on our local servers; all such data is managed securely through Stripe’s environment.

5. REIMBURSEMENTS AND BILLING DISPUTES

  • Refund Issuance: Approved refunds are processed according to our Refund & Return Policy and will be credited back to the original payment method.

  • Billing Inquiries: We encourage customers to contact us directly at contact@try-topshelf.com regarding any billing discrepancies. We take unauthorized chargebacks seriously and will provide all necessary evidence to banking institutions to resolve disputes.

6. SECURITY & FRAUD MITIGATION

To protect our clients, Top Shelf and Stripe utilize advanced fraud detection algorithms to monitor for suspicious behavior.

  • Risk Mitigation: We reserve the right to decline or cancel any transaction flagged as high-risk or potentially fraudulent.

  • Identity Verification: For high-value orders, our team may request additional identity verification to ensure the protection of the cardholder.

7. CONTACT INFORMATION

Store Name: Top Shelf

Address: 1714 St Paul St #1A, Baltimore, MD 21202, United States

Email: contact@try-topshelf.com

Phone: +12402692803

Customer Service Hours: Monday-Friday, 9:00 AM - 5:00 PM (EST)

We will respond your email within 24 hrs (Mon–Fri) — weekend messages answered Monday.

Please include your order number if you are contacting us regarding a specific purchase.